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horizontal_offset_phone=&#8221;0&#8243; z_index=&#8221;1&#8243; z_index_tablet=&#8221;1&#8243; z_index_phone=&#8221;1&#8243; toggle_font_size=&#8221;26px&#8221; toggle_font_size_tablet=&#8221;30px&#8221; toggle_font_size_phone=&#8221;30px&#8221;]<\/p>\n<h4><strong>R\u00e8glement g\u00e9n\u00e9ral du ch\u00e2teau<\/strong><\/h4>\n<ul>\n<li>Il est interdit de fumer dans les jardins du ch\u00e2teau (y compris les cours int\u00e9rieure et ext\u00e9rieure).<\/li>\n<li>Il est totalement interdit l&#8217;enregistrement d&#8217;images ou la voix partielle ou totale de visites guid\u00e9es, th\u00e9\u00e2tralis\u00e9es, de contes, etc. faites directement ou indirectement par le personnel du centre d&#8217;accueil.<\/li>\n<li>Les enfants de moins de 4 ans doivent aller main dans la main avec un adulte et le reste des mineurs sous la surveillance d&#8217;un responsable.<\/li>\n<li>Les droits de propri\u00e9t\u00e9 intellectuelle et la reproduction limitent la prise et la diffusion gratuite d&#8217;images \u00e0 des fins commerciales ou lucratives. Dans le cas de vid\u00e9os ou d&#8217;images, leur enregistrement personnel, leur diffusion ou leur commercialisation sont interdits.<\/li>\n<li>Pour des raisons de s\u00e9curit\u00e9, l&#8217;entr\u00e9e avec des objets pointus, des colis ou des sacs de plus de 40 x 40 cm n&#8217;est pas autoris\u00e9e.<\/li>\n<li>Il est interdit de s\u2019appuyer, de d\u00e9placer ou de manipuler le mobilier du mus\u00e9e: \u00e9crans, tr\u00e9pieds, lumi\u00e8res, cat\u00e9naires, vitrines, panneaux, fen\u00eatres, etc. Ni d\u2019acc\u00e9der aux espaces restreints.<\/li>\n<li>Il est interdit de courir, de pousser ou d&#8217;entraver la bonne circulation du reste des visiteurs, de bloquer les entr\u00e9es et les sorties, de s&#8217;asseoir dans les escaliers, de provoquer la foule ou d&#8217;utiliser un ton de voix \u00e9lev\u00e9. Les actions de ce type, ainsi que toute autre qui pr\u00e9sentent un danger ou des dommages aux installations et aux fonds du Ch\u00e2teau de la Mota ou des visiteurs eux-m\u00eames, seront des motifs d&#8217;expulsion imm\u00e9diate des lieux, sans pr\u00e9judice des autres responsabilit\u00e9s qui pourraient en d\u00e9couler.<\/li>\n<li>Il est interdit de manger pendant les visites guid\u00e9es, en particulier dans la zone arch\u00e9ologique. Dans cette zone arch\u00e9ologique, il est strictement interdit de descendre avec des bouteilles d&#8217;eau ou de liquide si elles ne sont pas compl\u00e8tement ferm\u00e9es.<\/li>\n<li>\u00c0 la fin de la visite, jetez l&#8217;autocollant qui vous a \u00e9t\u00e9 remis dans une poubelle.<\/li>\n<li>Il est interdit de piloter des drones dans l&#8217;espace cl\u00f4tur\u00e9 du Ch\u00e2teau sans l&#8217;autorisation expresse de la direction du Ch\u00e2teau de la Mota.<\/li>\n<li>Afin que chacun puisse profiter de la visite du ch\u00e2teau, il est demand\u00e9 que pendant les visites guid\u00e9es, les adultes et les enfants restent silencieux.<\/li>\n<li>Il est interdit de jeter des pierres ou d&#8217;autres types d&#8217;objets dans la fosse, de gravir les remparts du ch\u00e2teau ou les zones \u00e0 acc\u00e8s restreint.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong>Recommandations<\/strong><\/h4>\n<p>Ci-dessous, nous d\u00e9taillons une s\u00e9rie de recommandations, dans le but de rendre votre visite la plus agr\u00e9able possible.<\/p>\n<ul>\n<li>Information, vente de billets, toilettes, d\u00e9but des visites, etc. se trouvent dans le Centre de Visiteurs, un b\u00e2timent en bois situ\u00e9 en face du ch\u00e2teau.<\/li>\n<li>Informez-vous sur comment vous y rendre, billets collectifs, r\u00e9ductions de billets, etc., soit via chacune des rubriques de cette page, soit en nous contactant par les diff\u00e9rents moyens (t\u00e9l\u00e9phone, email ou en personne).<\/li>\n<li>Il est recommand\u00e9 de conserver votre billet au cas o\u00f9 il serait demand\u00e9 \u00e0 tout moment lors de votre visite.<\/li>\n<li>Arrivez au centre d&#8217;accueil suffisamment t\u00f4t pour profiter de la visite. Prenez en compte le temps de trajet entre les diff\u00e9rentes ressources touristiques de la ville pour organiser votre s\u00e9jour \u00e0 Medina del Campo.<\/li>\n<li>Gardez \u00e0 l&#8217;esprit qu&#8217;en haute saison, l&#8217;afflux de public peut augmenter le temps d&#8217;attente pour acheter vos billets.<\/li>\n<li>N&#8217;oubliez pas que le billet peut \u00e9galement \u00eatre achet\u00e9 au Palais Royal Testamentaire.<\/li>\n<li>La visite du Donjon n&#8217;est pas recommand\u00e9e pour les personnes \u00e0 mobilit\u00e9 r\u00e9duite, vertiges, maladies psychologiques, claustrophobie, maladies cardiovasculaires, ou pour les enfants de moins de trois ans, etc. Dans le cas de la visite guid\u00e9e du reste du ch\u00e2teau, l\u2019acc\u00e8s des personnes \u00e0 mobilit\u00e9 r\u00e9duite ou claustrophobie n\u2019est recommand\u00e9 dans les galeries souterraines.<\/li>\n<li>Venez avec des v\u00eatements confortables. L&#8217;utilisation de tongs \u00e0 bout ouvert ou de jupes longues n&#8217;est pas recommand\u00e9e lors de la visite de la tour.<\/li>\n<li>Une partie de la visite est \u00e0 l&#8217;ext\u00e9rieur, il est donc conseill\u00e9 de regarder la m\u00e9t\u00e9o le jour de la visite afin que ni la pluie, ni la chaleur ou le froid ne rendent la visite inconfortable.<\/li>\n<\/ul>\n<h4><strong>Objets perdus<\/strong><\/h4>\n<p>En cas de perte d&#8217;effets personnels, rendez-vous \u00e0 l&#8217;accueil du centre d&#8217;accueil o\u00f9 le personnel v\u00e9rifiera si les objets ont \u00e9t\u00e9 retrouv\u00e9s.<\/p>\n<p>Si vous \u00eates d\u00e9j\u00e0 partis du ch\u00e2teau, il sera possible d&#8217;envoyer une demande \u00e0 l&#8217;adresse e-mail <a href=\"mailto:centrodevisitantes@castillodelamota.es\">centrodevisitantes@castillodelamota.es<\/a><\/p>\n<p>Les objets trouv\u00e9s seront conserv\u00e9s pendant une dur\u00e9e maximale de 30 jours. Apr\u00e8s cette p\u00e9riode, ils seront jet\u00e9s.<\/p>\n<h4><strong>Accessibilit\u00e9<\/strong><\/h4>\n<p>Le Centre des visiteurs est \u00e9quip\u00e9 d&#8217;installations permettant aux personnes souffrant d&#8217;un certain type de handicap physique d&#8217;acc\u00e9der au centre lui-m\u00eame. Les toilettes et les rampes adapt\u00e9es sont mises \u00e0 la disposition de tous ceux qui en ont besoin. Cependant, les galeries de tir souterraines du ch\u00e2teau ou la mont\u00e9e vers la tour ne sont pas adapt\u00e9es et les personnes \u00e0 mobilit\u00e9 r\u00e9duite ne pourront pas visiter ces zones.<br \/>\nL&#8217;acc\u00e8s des personnes accompagn\u00e9es d&#8217;un chien-guide est autoris\u00e9, ainsi que des animaux domestiques dont leur soutien aux soins th\u00e9rapeutiques (zooth\u00e9rapie) est certifi\u00e9.<\/p>\n<h4><strong>Visite avec des animaux<\/strong><\/h4>\n<p>L&#8217;acc\u00e8s \u00e0 l&#8217;int\u00e9rieur du centre d&#8217;accueil ou du ch\u00e2teau n&#8217;est pas autoris\u00e9 avec des animaux non certifi\u00e9s pour des animaux de travail ou de soins th\u00e9rapeutiques.<\/p>\n<p>\u00c0 l&#8217;ext\u00e9rieur, les chiens doivent toujours \u00eatre tenus en laisse.[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=&#8221;4.2.2&#8243; title=&#8221;Normes et recommandations du groupe&#8221; title_tablet=&#8221;Normes et recommandations du groupe&#8221; 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z_index=&#8221;1&#8243; z_index_tablet=&#8221;1&#8243; z_index_phone=&#8221;1&#8243;]<\/p>\n<h4>Ce qui est consid\u00e9r\u00e9 comme un groupe<\/h4>\n<p>La visite de groupe est consid\u00e9r\u00e9e quand les visiteurs qui viennent au ch\u00e2teau dans le cadre d&#8217;un groupe pr\u00e9c\u00e9demment organis\u00e9 est d&#8217;au moins 25 personnes, sans compter le guide accompagnateur ou l&#8217;enseignant. Si le groupe compte plus de 30 personnes pour la visite g\u00e9n\u00e9rale ou 15 personnes pour la tour, il sera divis\u00e9 en diff\u00e9rents sous-groupes chaque fois que possible.<\/p>\n<h4>Comment faire la r\u00e9servation<\/h4>\n<p>Dans tous les cas o\u00f9 vous souhaitez faire une visite guid\u00e9e du ch\u00e2teau, il est n\u00e9cessaire de r\u00e9server, au moins 24 heures \u00e0 l&#8217;avance, en pr\u00e9cisant le jour et l&#8217;heure de la visite de Castillo de la Mota \u00e0 travers le Syst\u00e8me de r\u00e9servation s\u00e9lectionn\u00e9 (email, en personne, par le biais du personnel de la r\u00e9ception ou par t\u00e9l\u00e9phone). Cette exigence sera n\u00e9cessaire si vous faites une visite guid\u00e9e ou d\u00e9cidez de la visiter librement ou avec votre propre guide pour tenir compte de l&#8217;afflux du ch\u00e2teau. Cette r\u00e9servation ne sera pas valable si elle n&#8217;a pas de confirmation de l&#8217;entit\u00e9.<\/p>\n<h4>Arriv\u00e9e au ch\u00e2teau et paiement des billets<\/h4>\n<p>Afin d&#8217;effectuer les d\u00e9marches pr\u00e9alables \u00e0 la visite, les groupes doivent se rendre \u00e0 l&#8217;avance \u00e0 l&#8217;accueil du ch\u00e2teau situ\u00e9 dans le Centre d&#8217;accueil situ\u00e9 en face du ch\u00e2teau de La Mota (le responsable du groupe disposant d&#8217;au moins 10 minutes avant le temps imparti pour le d\u00e9but de la visite en cas de paiement des billets et 5 min avant si vous avez d\u00e9j\u00e0 pay\u00e9 le billet). Le responsable du groupe sera le seul interlocuteur avec le personnel du Centre des visiteurs pour l&#8217;organisation, le paiement des billets ou similaire.<\/p>\n<p>Le paiement peut \u00eatre effectu\u00e9 en esp\u00e8ces par un paiement unique, \u00e0 l&#8217;avance par virement bancaire en faisant la demande pr\u00e9alable (dans le cas de visites sp\u00e9ciales, le paiement sera toujours \u00e0 l&#8217;avance), ou par carte de d\u00e9bit ou de cr\u00e9dit au centre d&#8217;accueil du Ch\u00e2teau de La Mota.<\/p>\n<p>Le groupe doit respecter les horaires fix\u00e9s dans sa r\u00e9servation; le retard dans l&#8217;heure d&#8217;arriv\u00e9e peut affecter le d\u00e9but, l&#8217;annulation et le d\u00e9veloppement de la visite selon les crit\u00e8res de la direction sans qu&#8217;il y ait de possibilit\u00e9 de r\u00e9clamation.<\/p>\n<p>Lors de la r\u00e9servation, vous devez communiquer le nombre de personnes qui composeront le groupe. Si moins de 25 personnes apparaissent sans l&#8217;avoir communiqu\u00e9, l&#8217;organisation se r\u00e9serve le droit d\u2019ajouter plus de personnes au sein du groupe jusqu&#8217;\u00e0 ce que la capacit\u00e9 maximale soit atteinte. Dans le cas o\u00f9 une visite sp\u00e9ciale a \u00e9t\u00e9 r\u00e9serv\u00e9e (en dehors des heures \u00e9tablies de visites guid\u00e9es, langues, etc.), l&#8217;organisation se r\u00e9serve le droit d&#8217;annuler la visite guid\u00e9e ou de facturer le total des billets jusqu&#8217;\u00e0 atteindre le nombre minimum \u00e9tabli comme groupe.<\/p>\n<p>La dur\u00e9e de la visite guid\u00e9e est de 60 minutes. A l&#8217;issue de celui-ci, les membres du groupe pourront, s&#8217;ils le souhaitent et dans les horaires d&#8217;ouverture, poursuivre la visite individuellement.<\/p>\n<p>Les t\u00e9l\u00e9phones portables doivent fonctionner en mode silencieux pendant la visite guid\u00e9e. S&#8217;il est in\u00e9vitable de r\u00e9pondre ou de passer un appel t\u00e9l\u00e9phonique, vous devez quitter la pi\u00e8ce ou la zone o\u00f9 le guide explique ou o\u00f9 se trouve un autre visiteur.<\/p>\n<h4>Accompagnateurs<\/h4>\n<p>Les groupes compos\u00e9s de personnes de moins de 18 ans doivent toujours \u00eatre accompagn\u00e9s d&#8217;un enseignant ou d&#8217;une personne de plus de 18 ans.<br \/>\nLes membres d&#8217;un groupe doivent aller ensemble et accompagn\u00e9s \u00e0 tout moment des responsables.<\/p>\n<p>Les chiens-guides, chiens de travail ou autres animaux domestiques dont leur soutien aux soins th\u00e9rapeutiques est certifi\u00e9 (zooth\u00e9rapie) peuvent accompagner un visiteur (tant que leur \u00e9tat est justifi\u00e9).<\/p>\n<h4>Annulations<\/h4>\n<p>Si vous avez confirm\u00e9 une r\u00e9servation pour une visite guid\u00e9e et devez l&#8217;annuler, elle doit \u00eatre effectu\u00e9e au moins 72 heures \u00e0 l&#8217;avance.<\/p>\n<p>Si le groupe ne se pr\u00e9sente pas au jour et \u00e0 l&#8217;heure fix\u00e9s sans justification et sans avoir annul\u00e9 la r\u00e9servation, 100% du paiement total sera r\u00e9clam\u00e9.<br \/>\nLa r\u00e9alisation de visites guid\u00e9es implique l&#8217;acceptation pleine et enti\u00e8re du r\u00e8glement.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\n\t\t\t<!-- START faqfr REVOLUTION SLIDER 6.6.14 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_31_2_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_31_2\" style=\"\" data-version=\"6.6.14\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-34\" data-title=\"Slide\" data-anim=\"adpr:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/www.castillodelamota.es\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" alt=\"\" title=\"Tema por defecto\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/www.castillodelamota.es\/wp-content\/uploads\/2020\/02\/cabecera_faq.jpg\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-31-slide-34-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#ffffff\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:1437px;y:11px;\"\n\t\t\t\t\t\t\t\tdata-text=\"s:45;l:80;a:inherit;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"t,t,t,f\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"x:right;o:1;tp:600;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"tp:600;e:power3.out;sp:1500;sR:10;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;tp:600;st:w;sR:7490;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:5;font-family:'Eagle Lake';\"\n\t\t\t\t\t\t\t>F A Q  \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-31-slide-34-layer-3\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#ffffff\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:296px;y:c;yo:-10px;\"\n\t\t\t\t\t\t\t\tdata-text=\"s:100;l:80;a:inherit;\"\n\t\t\t\t\t\t\t\tdata-vbility=\"f,f,f,t\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"tp:600;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"tp:600;e:power3.out;sp:1500;sR:10;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;tp:600;st:w;sR:7490;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:6;font-family:'Eagle Lake';\"\n\t\t\t\t\t\t\t>F A Q  \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_31_2',rl:[1240,1024,778,480],el:[],gw:[2000],gh:[425],type:'hero',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider312\"]!==undefined) {window.RS_MODULES.modules[\"revslider312\"].once = false;window.revapi31_2 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n<div class=\"et_pb_row et_pb_row_0 et_pb_row_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>R\u00e8glement g\u00e9n\u00e9ral du ch\u00e2teau Il est interdit de fumer dans les jardins du ch\u00e2teau (y compris les cours int\u00e9rieure et ext\u00e9rieure). Il est totalement interdit l&#8217;enregistrement d&#8217;images ou la voix partielle ou totale de visites guid\u00e9es, th\u00e9\u00e2tralis\u00e9es, de contes, etc. faites directement ou indirectement par le personnel du centre d&#8217;accueil. Les enfants de moins [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2089,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2281","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Castillo de la Mota<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.castillodelamota.es\/fr\/viens-nous-rendre-visite\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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